Ending Auctions Early
We do not make it a policy to end auctions early for any reason. According to the eBay website, “When you choose to end a listing early, buyers may be disappointed. If you regularly end listings early, your account may be subject to account restrictions or other consequences.” eBay also charges fees for ending listings early and although there are exceptions, eBay is not very forgiving or understanding of ending auctions early. Therefore, it is our company policy that we do not end auctions early for any reason. If you place a bid and wish to retract it and it is more than 12 hours before the auction ends, please contact eBay for a bid retraction from. If you place a bid and you are the high bidder, you will win the auction, and the item will be sent to you promptly upon receipt of your payment. If you want to cancel an order, please contact us before we ship the item.
Payment for items is expected within 48 hours from the time the item is sold. We will make every effort to contact our buyers if an invoice goes unpaid for more than 24 hours and we are willing to work with buyers who are awaiting funds to their PayPal account. If you need to make special arrangements with us for payment, for a little more time, please contact us and explain your situation. If you do not contact us and if we are unable to reach you, your order will be cancelled and the item will be relisted.
If you are not 100% satisfied with your purchase, or if there were any issues with an item you purchased from us, please contact us immediately. We accept returns within 30 days and we issue refunds when an item is returned to us in its original listed condition. If the item is new, has tags attached, has packaging intact, etc. and is returned exactly as listed, we will issue a no questions asked refund.
Please note that we do not refund for shipping or return shipping unless there was an erroneous error in the listing. If an item is new, it must be returned in the exact condition as listed (with tags, etc) for a refund. Each item is described as honestly and completely as possible. Pre owned items should not be expected to arrive in NEW condition – some degree of wear should be expected. Please view all images provided to aid in your opinion of condition. If additional photos are needed, or if you need further info on a listing, please email us.
Please do not rely on the listed size for your correct fit. Designers often use different measurements depending on the overall look they desire, and pre-worn items may have been altered or slightly shrunk. The best way to ensure your correct fit is to compare the measurements listed to an item that fits you well.
Damaged and Non Working Items
If an item arrives damaged, we will issue a full refund, including shipping. We take great care when packaging items. If an item arrives damaged, we will issue a refund once we receive a confirmation of the damage. Typically, a photo of the damage will suffice for us to issue a refund immediately. If it is an electronic device that is not working properly, we will ask that you ship the item back to us and we will pay for return shipping.
Lost or late packages
Once an item is shipped, we have no control over the shipping of the item – it becomes the responsibility of the postal carrier and it is out of our hands. We typically ship all orders within 1 business day using first class or priority mail from the USPS. If your item does not arrive in a timely fashion, please contact us. We will first put a request to the post office to locate the package and we will provide you with tracking to help locate the package. We request that you wait up to 30 days for any refund to be processed for a lost item. In most cases, a lost item is typically delivered within the 30 day period once the post office locates the item. If an item is not delivered within 30 days, we will issue a refund. If you receive the item and a refund has been issued, we ask that you return the item to us or process a pay pal payment to pay for the item.
We strive for 100% customer satisfaction and we are happy to leave feedback for our customers. Typically, we wait until after an item has been paid and shipped, and received to ensure safe delivery and satisfaction before leaving feedback.
We leave positive feedback for all positive feedback we receive. If you cannot leave positive feedback, please contact us to discuss your situation so that we may come to a reasonable understanding.